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Open Positions

Position 1

Job Title: Team Leader(TL)
Reporting to: GM Call Center
Location: Corporate office
Department: Operations

PURPOSE.

The primary role is to generate quality appointments and support theirrespective team

 

DUTIES & RESPONSIBILITIES

  • Manage large amount of outbound calls in a timely manner to generate Qualified Appointments.
  • Must be able to follow CC “scripts” is pivotal when handling target audience.
  • Deliver necessary information to potential customer for Quality Assurance.
  • Establish consistency over the phone while being polite.
  • Identify ideal customer, clarity information, and engage customer in conversation to achieve the assigned goal.
  • Adjust your pitch to meet the need to specific individual or target audience.
  • Generating qualified Appointments by following stringent deadlines and make necessary adjustments required by Quality Coach.
  • Re-establish on consistency on gathering qualified information of the potential customer
  • Being acc ountable and ensure timely delivery of Leads at predetermined interval(s) in a day.
  • Lead your team with confidence to guide them and support them for their target

COMPETENCIES REQUIRED (COMPETENCIES REQUIRED)

  • Fluency in English Speaking/Writing
  • Active listening and strong phone communicator
  • Excellent Communication skills and excellent telephone manner
  • Interpersonal and communication Skills
  • Strong Attention to detail
  • Work under pressure

Apply Now

Position 2

Job Title: Lead Generator/Team Ambassador
Reporting to: GM Call Center/Team Leader
Location: Corporate office
Department: Operations

PURPOSE.

The primary role is to generate a Quality Leads

 

DUTIES & RESPONSIBILITIES

  • To act as an ambassador for the company, and promote the centre and its products
  • To be responsible for making outbound calls on a daily basis using data provided.
  • Must be able to follow CC “scripts”.
  • Must be able to implement foreign training manual “Client centric approach”.
  • Being accountable and ensure timely delivery of Leads at predetermined interval(s) in a day.
  • To achieve weekly and monthly targets captured from calling data provided.
  • Working collaboratively in a team environment and independently

COMPETENCIES REQUIRED (COMPETENCIES REQUIRED)

  • Excellent Communication skills and excellent telephone manner
  • Ability to work independently and under pressure
  • A positive approach to objection handling is essential
  • Quick learner
  • Interpersonal and communication Skills
  • Work under pressure

Apply Now

Position 3

Job Title: Lead Consultant
Reporting to: GM Call Center/Team Leader
Location: Corporate office
Department: Operations

PURPOSE.

The primary role is to generate a Quality Leadsand help their colleagues

 

DUTIES & RESPONSIBILITIES

  • Must be able to maintain minimum qualified leads at required quality standards.
  • To act as an ambassador for the company, and promote the centre and its products
  • To be responsible for making outbound calls on a daily basis using data provided.
  • Must be able to follow CC “scripts”.
  • Must be able to implement foreign training manual “Client centric approach”.
  • To be proactive in identifying opportunities for quality leads.
  • Being accountable and ensure timely delivery of Leads at predetermined interval(s) in a day.
  • To achieve weekly and monthly targets captured from calling data provided.
  • To build relationships with colleagues and customers.
  • Working collaboratively in a team environment and independently

COMPETENCIES REQUIRED (COMPETENCIES REQUIRED)

  • Excellent Communication skills and excellent telephone manner
  • Ability to work independently and under pressure
  • A positive approach to objection handling is essential Quick learner
  • Interpersonal and communication Skills
  • Work under pressure

Lead Consultant