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Customer Relationship Management Outsourcing
There are many different types of Customer Relationship Management (CRM). Most companies will use some type of CRM to manage and track the relationships and interactions they have with their customers and potential customers to help grow their business. Having a CRM system in place will help your company stay connected to your customers, streamline your processes, and improve your profitability.
Many companies are utilizing CRM Outsourcing, so that a third-party can host their software, either through the outsourcing firm’s software or another vendor’s software. With the option to outsource entire segments of their CRM systems, like their call center or marketing programs, companies are able to not only save in-house resources, but they’re able to further their bottom line. Some benefits of outsourcing your CRM include:
Avoid the complexities
When you want to have a CRM system in your company, it takes more than just a rollout from your IT team. Establishing a core CRM group involves leadership from marketing, sales, and customer service, making you adjust your organizational design, data analysis and management, campaign management, marketing planning, staff training, and more. Implementing an in-house CRM system has many facets that can leave your company exposed to potential risks and a drop-in service.
Reduce overall expenditure
Smaller businesses don’t typically have the resources to invest in extensive training and purchasing the equipment needed to keep their CRM system in-house. Most IT personnel in these companies need to focus on a wide range of tasks, whereas outsourcing your CRM means that you have a dedicated team that specializes in your company’s CRM, freeing up your internal IT team to focus on your day-to-day operations.
Leverage expertise and technology that was previously unavailable
Having your CRM outsourced keeps your system operational 24/7, saving your company time and money from having to do it in-house. Tech Takbeer has a team of experts that specialize in CRM installation and maintenance, so you don’t need to take on the responsibility of additional equipment, upgrading software, or training employees on the IT aspect.
Improve productivity and have better management of your customers’ information
When you choose to work with an outsourcing partner, you can be confident that highly trained professionals are working 24/7 to ensure that you have time to focus on your customers, and not IT issues.
Ensure the continuity of your business
Because CRM data is stored in the cloud, the servers come equipped with intrusion protection systems and are backed up frequently. If something were to happen to your company, you would be able to access your CRM data from anywhere.
Knowledge Process Outsourcing
Knowledge Process Outsourcing (KPO) is when a company has decided to outsource its core, information-related business activities. KPO will generally outsource work to individuals with advanced degrees and who have expertise in a particular area. Companies will use KPO when there is a shortage of skilled professionals on their internal team, but need someone with specialized knowledge and expertise. KPO is ideal for companies that want to have a highly-skilled team, but want to keep their workforce at a lower cost.
When you use an Information Technology Outsourcing (ITO) service, the IT functions that your company needs, including managing its infrastructure and running the help desk, are provided by an external service provider. ITO providers can be responsible for as much or as little as your company needs, from maintenance and support – a fully managed service, or as additional support for your internal team. Tech Takbeer can help facilitate your ability to make informed business decisions and understand the benefits, costs, risks, and timing of outsourcing.
Some services that can be outsourced to an ITO are:
- Software or application development
- Web hosting and development
- Application management and support
- Tech support/ help desk
- Database development and management
- Hardware, software, or network installation/ support
- Networking and communications
- Disaster recovery
- Datacenter management
- Data storage
- Spam, virus, or protection against other online threats
Virtual Assistant Outsourcing
Virtual Assistants can provide businesses varied services from a remote location. VAs can manage your calendar, prepare reports, and manage your personal tasks. Having a VA on your payroll enables you to start building your team while keeping your expenses low with the exception of a few software tools for communicating with and managing your virtual staff.